Archive for Digital divide — Cleveland

Census: Only 55% of Cleveland homes have cable, DSL or fiber Internet

The U.S. Census released its 2017 American Community Survey yesterday.  Here are some of the things the new ACS reveals about the state of home Internet access for Cleveland residents in 2017:

Only 55% of Cleveland households had Internet connections via wireline broadband —  i.e. cable modem, home fiber, or some form of DSL.  In contrast, about 74% of Cuyahoga County residents outside Cleveland had wireline broadband connections.

Even when mobile and satellite accounts are included, just 70% of all Cleveland households had any kind of home broadband service last year.  Three  of every ten Cleveland homes remained disconnected.

Cleveland’s rates of wireline broadband connection and total home broadband connection made us 2017’s fourth worst-connected U.S. city of 100,000 or more households…. behind only Detroit and Miami, and essentially still tied for third place with Greensboro (for wireline connections) and Memphis (for all broadband connections).

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Broadband for $780 a year — take it or leave it

Is 4%-5% of your entire income a reasonable price to pay for home Internet access?

That’s the “broadband issue” for two out of every five Cleveland households who survive on annual incomes below $20,000.

As we detailed in our last post, AT&T is now billing its home customers about $65 a month for wireline broadband access at any download speed from 6 Mbps up to 100 Mbps. That adds up to $780 a year… the same price charged by Charter Spectrum for its 100 Mbps service, the cheapest it offers.

So the monthly cost of standalone Internet service from one of the city’s two home wireline providers is either:

  • $55 a month for a very slow connection from AT&T (download speed between 768 Kbps and 5 Mbps), or
  • $65 a month for any faster connection — from 6 Mbps up to 100 Mbps — from either AT&T or Charter Spectrum.

Are there cheaper wireless alternatives? Nope. Satellite Internet is more expensive, not less, and has serious data limits. Using a mobile data connection to provide home wifi, if you use 20 Gb or more of data per month (and you will!), costs as much or more.

40% of all Cleveland households had incomes below $20,000 in 2016. 31% had incomes below $15,000.

Paying $780 a year for broadband would take at least 4%-5% of those households’ total incomes.

That’s on top of all the traditional necessities — gas, electric, voice telephone, etc.

Helps explain why we’re one of the nation’s worst connected cities, doesn’t it?  And why the map of home broadband access in Cleveland looks like this?

The high cost of slow broadband

Let’s say you live on the East Side of Cleveland and because of digital redlining, the fastest Internet service you can buy from AT&T is an ADSL2 connection that maxes out at 10 Mbps down and 1 Mbps up. What does that slow connection cost?  As of July 2018, you’ll pay about $65 a month… $60 for the service plus about $5 in fees and taxes.

Now suppose you live in Kamms Corners or Beachwood, there’s an AT&T fiber-to-the-node cabinet in your neighborhood, and your AT&T Internet is VDSL rated at 75 Mbps down and 8 Mbps up.  Or let’s say you live in Bay Village, in one of the few local neighborhoods with access to AT&T fiber-to-the-home service, and your top speed is 100 Mbps down and 100 Mbps up. How much are you paying for 8 to 10 times the download speed and 8 to 100 times the upload speed available to that unfortunate redlined East Side resident?

You’re paying exactly the same: about $65 a month. Read more